This is what LA feels like.
An awesome way to look at the world.
I think the web is heading toward an age of anthologies, where users gain new ways to select, sequence, recontextualize, and publish the content they consume.
Giving The Lime Truck’s restaurant a go in Westwood. Humulus Lager from The Bruery
The iPhone 5 is a magical device. When you pick it up, it feels like it’s barely there. Inspecting the construction, it’s hard to believe it’s a mass manufactured device. With its faster processor and LTE connectivity, everything feels instant—load those tweets, download that page, check your email. Stuck in traffic? Hold down a button and talk to your assistant, get an answer in a few seconds.
Unless you’re on Sprint. Then none of this happens. Siri doesn’t work in traffic because you’re bouncing between cell towers. There’s very little LTE1 in the US. In a major city there are dead zones hundreds of yards in diameter.
I had a Sprint iPhone 5 for exactly 30 days2, and it was awful. My acquisition of the phone coincided with both a personal and business trip, so I got to use the phone all across Los Angeles (Santa Monica, westside, downtown, Culver City, and more), in several San Francisco neighborhoods, in Berkeley, and across Austin, TX. The data coverage in these locations generally did not work. I’m not joking. And the killer is that the phone often showed 3G and several bars in the upper left, but couldn’t access the Internet. I have the Speedtest screenshots to prove it.
Apple, you really shouldn’t let Sprint be a carrier in the US for the iPhone 5. Your goal has always been to create devices that feel like magic to the end user. The technology gets out of the way and things just work. Sprint isn’t enabling that—in fact, they make users frustrated with the phone. I’m a geeky guy, so I know the issue really lies with Sprint’s network. But what of customers that get a Sprint iPhone as their first phone? They’ll think the experience sucks—because it does. It’s little surprise that every person in line with me buy an iPhone 5 on release weekend, when only Sprint phones were left at the Century City Apple store, was part of a cartel going around the Los Angeles area buying phones with gift cards to resell overseas.
Do consumers a favor—don’t let Sprint sell your beautiful, amazing phone. I’m back on AT&T, and the phone really is magic. Keep up the good work.
The first and only time my iPhone 5 picked up Sprint LTE was on a runway at LAX. ↩
According to my contacts at the Apple Store, Apple has a 30-day return policy arrangement with all carriers for the iPhone but Sprint is still trying to charge me a $350 early termination fee despite returning the phone in this window. ↩